Terms of service
Nude Story does not guarantee that all items included in the Nude Story webshop are in stock at the time of your order. In the event that an item is unavailable, Nude Story will contact you shortly by phone or by email. Nude Story cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up to date. Nude Story may, at any time, amend the content of the site. Although Nude Story strives to display the correct texts, images and pricing on the site and webshop, errors may occur. If you have been charged the wrong amount in the webshop, Nude Story will give you the option of placing a new order with the correct price or cancelling your order. Nude Story, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where Nude Story acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Nude Story cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Nude Story cannot guarantee problem-free, uninterrupted, and secure access to the site.
The following terms and conditions (“Terms and Conditions”) are valid between you and Nude Story LLP (Reg. No. OC444697) (“Nude Story”, “us”, “we”) and apply to all use of and orders placed on Nude Story website www.nudestory.shop (“Website”) and via direct contact with our sellers.
Nude Story reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Please note that the Terms and Conditions valid for your order is always the Terms and Conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
The language of the Terms and Conditions is English.
2. Newsletter Club
3. Placing an order
Please make sure that you have read and understand the Terms and Conditions before you place an order.
Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until your order has been accepted by Nude Story.
If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.
If you have any problem with placing an order on the Website, please contact us via email firstname.lastname@example.org.
4. Order confirmation
After submitting your order, Nude Story will send you an automatic order confirmation via email to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order.
5. Acceptance and shipping confirmation
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. Non-acceptance of an order may, for example, occur as a result from one of the following situations:
The ordered product is out of stock
Inability to obtain authorization of payment
An error within the product information, including price or promotion
Suspicion of any fraudulent activity
Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.
Please note that Nude Story does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly by email.
If we have already received a payment for the order we will refund the amount to you.
Nude Story goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Nude Story cannot be held responsible for any such discrepancy.
The prices on the Website are shown in Euro (EUR).
The prices and delivery costs shown on the Website include VAT.
The prices and delivery costs shown on the Website may vary from time to time and Nude Story is not bound by the price until Nude Story has accepted the order by sending the shipping confirmation to you.
Please note that the delivery costs are not included in the prices for the goods. The delivery costs are shown in connection with the shipping methods at the checkout stage.
Our payment provider is Shopify Plus, a payment service provided by Shopify International Ltd.
If you wish to cancel your order, please contact us and we will issue a refund or cancel your invoice. Please note that we are unable to cancel an order once it has left our warehouse.
We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
We offer different shipping methods to meet your needs. Please see all shipping alternatives, estimated delivery time and costs in Checkout.
10. Right of withdrawal, returns and other rights
You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to Nude Story within 7 days of the date on which you have received the product. The notice may be sent email it to email@example.com.
Please note that you of course do not need to use the special forms but may send us a letter or an email to the above-referenced mailing and email addresses including information that you will withdraw or exchange your purchase. If you send us an email we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.
Refund relating to the right of withdrawal
If you choose to withdraw your purchase in accordance with the terms, Nude Story will issue a refund of the amount paid to Nude Story.
Nude Story will pay the refund within 10 days of the date on which we have received your notice of withdrawal, under the condition that Nude Story has received the product/s from you or if Nude Story has obtained proof that the products have been sent back to Nude Story. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will never be charged extra if another payment method is used.
Please note that if you have chosen a delivery method other than Nude Story standard shipping service we will only refund the shipping costs with an amount equal to our standard shipping service.
Please note that Nude Story only issues a full refund if the product/s are in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Nude Story then has the right to withhold such amount of the refund.
To avoid a deduction, please make sure all products are in the exact same condition as you when received them, with tag and seal still attached.
Shipping costs for returning the products
Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Nude Story has no obligation to pay such costs.
Returning the products
Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable and not later than 7 days after sending your notice.
When returning please follow the steps below.
- Place the product(s) in the original shipping box, or any other solid carton box.
- Fill out the return form and include it inside the box.
- Close the box and tape it securely.
- Place the return shipping label on the box over the prior delivery information.
- Return at your nearest delivery point.
- Please send the package to: Nude Story LLP, Palliser House Second Floor, Palliser Road, London, Greater London, United Kingdom W14 9EB
We prefer that products are returned through Nude Story return service to ensure they are protected and insured during transit. However, you may return the products by any secure transport.
11. Defective products
If you receive defective products, please notify us immediately. According to the Consumer Act you are entitled to complain about defective products within 30 days. However, you must always notify Nude Story within a reasonable time after you have detected that the products are defective.
If Nude Story consider the products to be defective, one of the following remedies may be applicable:
- A full refund including shipping costs.
- Repair of the defective product.
- Replacing the defective product with a new product.
12. Nude Story quality guarantee
Nude Story acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.
13. Copyright permission notice
Copyright in the documents provided in this Website (including, without limitation, the trademarks of Nude Story, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Nude Story and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Nude Story. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
Cookies are used on the Website to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the Website to recall your personal settings.
Nude Story liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Nude Story assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Nude Story liabilities to you will never exceed your total purchase amount for each order, unless otherwise is stipulated by law.
16. Company information
Nude Story LLP, Palliser House Second Floor, Palliser Road, London, Greater London, United Kingdom W14 9EB
17. Version of the Terms and Contitions
The latest update of the Terms and Conditions of Nude Story was made in 2 December, 2022.